* Build trusted technical advisor relationships with Customers and leaders of various partner groups, linking the Cisco vision to relevant business strategies. * Help partner technical sales teams design innovative architectural solutions that drive strategic objectives and help differentiate partner offerings. * Encourage partners to adopt, sell and build competency deploying Cisco Contact Center technologies. * Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies * Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes. * Promote the business and technical value of Cisco Contact Center, WFO, CCaaS, Platform and Journey-as-a-S ervice, and the broader Cisco Collaboration suite of offerings. * Support a matrix of CC Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development. * Key collaborator and technical contributor on a stellar team of Presales Architects Come prepared to be encouraged and inspired.Īs a Contact Center Technical Solutions Architect (TSA) your primary responsibility is to provide technical guidance and presales engineering support for Cisco Customer Care sales pursuits for customers in the US Commercial and US Public Sector segments. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. Our employees' groundbreaking ideas impact everything. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. We change the World! You’ll become passionate about your employer and the brand you represent.
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